Monday, July 18, 2011

PSMJ Resources, Inc. Announces Winners of 2nd Annual Premier Award for Client Satisfaction

Eight A/E/C industry leaders are recognized for providing exemplary service to their clients

PSMJ Resources, Inc, the premier management consulting firm for the architecture/ engineering/construction (A/E/C) industry, recently announced the winners of its 2nd Annual Premier Award for Client Satisfaction. The Premier Award, presented in partnership with DesignFacilitator, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.

Eight firms were selected as stand-out winners:

Albert A. Webb Associates, a multi-disciplined civil engineering and planning firm that services public and private sector clients throughout Southern California headquartered in Riverside, California

Atlantic Coast Consulting, Inc., an engineering firm that offers consulting services to public and private clients throughout the southeastern United States, headquartered in Roswell, Georgia

Burns & McDonnell, an international engineering, architecture, and consulting firm headquartered in Kansas City, Missouri

Eramosa Engineering Inc., a specialized consulting engineering firm based in Guelph, Ontario

Fentress Architects, an international design firm focusing on sustainable and iconic public architecture.

NTM Engineering, Inc., provides professional engineering design and training services for public and private sector clients located in Dillsburg, Pennsylvania

Site Solutions, Inc., a landscape architecture and civil engineering firm located in Charlotte, North Carolina

Sunrise Engineering, Inc., an engineering and consulting firm based in Filmore, Utah

Three of these firms, Burns & McDonnell, Eramosa Engineering, Inc., and Sunrise Engineering, Inc., also won the Premier Award last year, making them back-to-back repeat winners.

In addition, seven honorable mention awards were given to those firms who were ranked at the top of each individual category. In addition to winning the Premier Award, Fentress Architects was recognized at the top of the Most Helpful category, while Atlantic Coast Consulting, Inc. was recognized as having the Best Overall Value. Furthermore, Burns & McDonnell took home top honors in both the Most Responsive and Best at Managing Budgets catagories. The remaining three honorable mentions were awarded to:

Geo-Hydro Engineers, Inc.: Highest Quality category

Hart & Hickman PC: Most Accurate category

Petra Geotechnical: Best at Managing Schedules category

“In our industry, client satisfaction should always be your #1 priority,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicates a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction”.

In its second year, the Premier Award participants included several dozen firms from the United States and Canada, many with international offices, making this a truly global competition. The firms ranged in size from 15 to over 3,000 employees, and included architects, engineers, geo-scientists, environmental consultants, and others - creating a diverse cross-section of professional services.

Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of “Exceeded Expectations” thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”

In celebration of this achievement, PSMJ Resources will formally recognize the Premier Award winners at their Breakthrough 2012 Conference in Chicago, Illinois October 6-7, 2011.

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